Privacy Policy

Effective date: January 1, 2025

Welcome to CaresTopOne, your trusted healthcare, wellness, and self-care platform. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit and interact with CaresTopOne.

1. Information We Collect

We collect information you provide directly and information collected automatically through your use of the platform.

  • Personal Data: Name, email address, phone number, postal address, date of birth.
  • Sensitive Health Data: Wellness goals, self-care preferences, and any other health-related information you choose to share.
  • Usage Data: Pages visited, features used, and other diagnostic data for improving user experience.

2. How We Use Your Information

We use your information to:

  • Provide and maintain our services.
  • Personalize your experience and deliver content relevant to your wellness journey.
  • Communicate with you about updates, offers, and support.
  • Monitor usage trends to enhance platform performance and security.

3. GDPR Compliance

If you are located in the European Economic Area (EEA), CaresTopOne is committed to complying with the General Data Protection Regulation (GDPR). You have the following rights under GDPR:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data under certain conditions.
  • Restriction: Request limitation of processing your data.
  • Data Portability: Receive your data in a structured, commonly used format.
  • Objection: Object to processing for direct marketing.

To exercise any of these rights, please contact us using the details in Section 9 below.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to improve your experience and analyze usage trends. You can manage cookie preferences through your browser settings. Refusing cookies may limit certain features of the platform.

  • Essential Cookies: Required for basic site functions.
  • Performance Cookies: Help us understand how users interact with our platform.
  • Functional Cookies: Enable enhanced features such as personalized settings.

5. Data Security

We implement industry-standard security measures, including encryption, access controls, and regular audits, to protect your personal information. However, no method of transmission or storage is 100% secure.

6. Third-Party Services

We may share data with trusted third parties for analytics, email delivery, and customer support. These partners are contractually obligated to safeguard your information and use it only for the purposes we specify.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Children’s Privacy

CaresTopOne does not knowingly collect or store personal information from children under the age of 16. If we become aware that a user is under 16, we will promptly delete any collected data.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. When we make material changes, we will notify you by posting the updated policy on this page with a revised effective date.

10. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us by phone at +14163617534 or through our contact form. Our Business ID is 911519415.

CaresTopOne, 350 7 Ave SW, Calgary, AB T2P 3N9, Canada